Shipping policy
Last updated: May 8, 2026
Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered when you place an order through our store.
Order Processing
- Orders are typically processed within 1–3 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or holidays.
- During high-volume periods, processing times may be slightly delayed.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–10 business days
- Expedited Shipping: 2–5 business days
- International Shipping: 7–21 business days
Delivery times are estimates only and are not guaranteed.
Domestic & International Shipping
We currently ship to selected domestic and international locations. Availability may vary depending on carrier restrictions and local regulations.
Customers are responsible for any customs duties, taxes, or import fees charged by their country.
Tracking Your Order
Tracking information will be emailed once your order has shipped. Please allow up to 48 hours for tracking updates to appear.
Delayed or Lost Packages
We are not responsible for shipping delays caused by carriers, weather, customs processing, or other factors outside our control.
If your package appears lost or significantly delayed, please contact us and we will help investigate the issue with the carrier.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us as soon as possible. Address changes may not be possible once the order has been processed.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged item and packaging
We will work with you to resolve the issue as quickly as possible.
Contact Information
If you have any questions about shipping, please contact us at:
- Email: perfectnowyouknow@gmail.com
- Business Hours: Monday–Friday, 9:00 AM–5:00 PM